Remote Support

Remote support :

Provide your IT team with expert technical support when they need it to solve complex IT problems. Expertwave Remote Support provides your business with an additional layer of IT support when you need it. Minimize the response time from hours to minutes. Expertwave Remote Support Service can provide you with immediate real-time support at a cost that makes sense.

With Expertwave Remote Support, you can finally get flexible, fast and cost-effective support for specialized applications from certified experts.

Expertwave Remote support Professional Support Offers:

Basic Contract :
(12 Hours/Day, Sunday-Thursday)
  1. Same Day Remote Service following a telephone-based troubleshooting and diagnosis.
  2. Accelerated response with Immediate Remote support after completion of phone-based troubleshooting for Level 1 plus self-identify severity levels 2 and 3 for escalated incidents.
  3. Annual contracts that allow for unlimited access to phone, chat and email support for issues as straightforward as “How To” assistance or as complex as disaster recovery support.
Production Contract :
(24 Hours/Day, 7 Days/Week, 365 Days/Year)
  1. Immediate Online Service following a telephone-based troubleshooting and diagnosis.
  2. Receive a designated point of contact for resolution management, escalation and status updates.
  3. Annual contracts that allow for unlimited access to phone, chat and email support for issues as straightforward as “How To” assistance or as complex as disaster recovery support.
Pay-per-Use Contract:

Ideal for businesses that require a one-time pay-per-use support, You can pay on a per-incident basis. (Same Day Online Service following a telephone confirmation and as per availability)